Our Practice articipates with many health insurance plans. Given the changing nature of these plans, we request that you contact your insurance company directly to determine if our Practice has a participating provider agreement with your insurance plan.
We will submit claims directly to your health plan. You are responsible for all applicable co-payments at the time of service. With some plans, a remaining balance may exist for which you are personally responsible. Payment of this balance is due within 30 days. For payment, we accept cash, check or credit/debit card. There is a $20 fee for checks returned from the bank. If you have any questions regarding our fees or payment policies, feel free to contact our Billing Office for assistance. However, it is impossible for us to know the requirements of each insurance plan. For your own protection, and to facilitate your child's care within our Practice, it is extremely important for you to know the details of your specific insurance program.
It is the policy of our Practice to charge for missed appointments or appointments cancelled with 24 hours notice for physicals, and less than one hour's notice for sick visits and/or nurse visits. Failure to notify our Practice in advance does not allow us to use that appointment to accommodate other children requiring medical attention. Please be advised that if your family has three late cancellations or missed appointments within a two year period, you will be discharged from our Practice.
Our doctors are on the medical staff of Elliot Hospital in Manchester, NH, where they provide newborn inpatient care.
Our office is open Monday through Friday. Saturday mornings we are primarily open for urgent care. Although our office is closed on Sundays, a doctor is on-call. "Early bird" hours, before 9:00 AM, are available on most days. Call for more information.
If you need to reach one of our doctors before or after office hours, or on the weekends, call our main office number at (603) 622-8619 and follow the recorded instructions. Our doctor "on-call" will call you back in less than two hours (or sooner for emergencies). If you have a block on your phone, please disengage it so that you may receive the doctor's return call. For most conditions, it is best to call us first rather than rushing your child to the Emergency Room. As your child's primary physicians, we can usually address the problem more efficiently and economically.
For lab results, prescription renewals, appointments and routine questions after hours, please leave a message in the appropriate voice mailbox.
When transferring the care of your child to our Practice, please arrange for a copy of your child's previous medical records to be copied and provided to you. Please forward a copy of your child's records to us prior to your first visit to our Practice. We strongly recommend that you personally retain a copy of these records.
It is the policy of River Road Pediatrics that we must have previous medical records on all children two years of age and older prior to performing a physical exam. We also need immunization records of ALL patients, regardless of age. If we have not received these records prior to the physical exam appointment, we will reschedule the appointment.
If it is necessary to transfer the care of your child out of our Practice, it is our preference to provide the copy of records directly to the parents. At least one week advance notice is required for processing record transfer requests. All original records must remain with the Practice. There is a medical records fee for photocopying and administrative costs.
Routine physical examinations are made by appointment only. We encourage you to schedule your child's annual physical several months in advance. If your child is sick or has an immediate problem, an appointment will usually be made the same day as your call. Please call ahead for a sick visit appointment. If you would like an early appointment for your sick child, please leave your name and number in our appointment mailbox and we will return your call as soon as possible. "Walk-ins" and requests to see unscheduled siblings disrupt the schedule and cause significant delays for you and our other patients. Given the nature of pediatrics, occasional unavoidable delays in our schedule do occur. We request your patience when these situations arise, and when possible, you will be given the opportunity to see another provider if your child's provider is delayed. If you are more than 15 minutes late, you may be asked to reschedule your appointment and pay a late fee.
If you have a question or a clinical problem that you wish to discuss, call our regular telephone line at (603) 622-8619 and ask for Patient Care. When you call, please have the following information available: your child's age, temperature, recent weight, and the name of your pharmacy. Our Patient Care staff is well-trained to discuss most routine health matters with you. However, when necessary, a physician or nurse practitioner will return your call as soon as possible. Please have a phone number ready where you can be reached.